Topic 41 Manager of a Supermarket

June 25

Dear Sir,

I am writing to inform you of my unhappy experience lately in your supermarket.

On June 19th, I went to buy a desk lamp in the electric appliances department of your supermarket. Unfortunately, when I went home, I was astonished to find that it simply stopped working. To resolve the problem, I immediately went back to the center of refund and exchange in your store. When I told what had happened to the young lady in charge, and asked for refund or exchange, she went so far on that occasion as to interrupt me continually. Later she even said it was my fault and refused to listen to me any longer.

I strongly suggest that the lady be instructed on the proper manner towards customers.

I hope you attach importance to this matter, and help settle it as soon as possible.

With best regards.

Yours faithfully,

Li Xiaoming