1.技術(shù)支持：

(1)對客戶端操作系統(tǒng)及常用應(yīng)用軟件進行調(diào)試、管理、更新、升級、故障檢測及排除;

(2)接聽技術(shù)支持電話，盡快判斷故障并進行排除;

(3)負責(zé)公司客戶的呼叫中心系統(tǒng)的安裝與維護;

(4)負責(zé)所有it基礎(chǔ)設(shè)施的支持及維護，確保it系統(tǒng)的平穩(wěn)運行;

2.軟硬件維護：

(1)對設(shè)備硬件進行檢測、故障診斷和維修協(xié)調(diào);

(2)通過設(shè)備的使用狀況和外觀判斷設(shè)備的運行情況，對于可能出現(xiàn)的問題，與用戶進行溝通，在不影響用戶工作的情況下，安排保養(yǎng)或維修的日程;

(3)對計算機的軟件系統(tǒng)進行必要的檢查、維護;

(4)承擔(dān)軟件售前支持與用戶安裝實施;

(5)對建立的軟件庫進行更新;

3.病毒防護系統(tǒng)管理：

(1)安裝、管理、維護客戶端計算機的病毒防護系統(tǒng);

(2)定期對服務(wù)器上的病毒庫進行更新，培訓(xùn)用戶計算機病毒的防護知識以及防病毒軟件的使用;

(3)建立用戶的防病毒意識，升級、更新、優(yōu)化用戶已有的病毒防治系統(tǒng);

(4)定期提供病毒檢測、告警及最新預(yù)防措施，提供緊急病毒故障處理服務(wù)，對突發(fā)的新計算機病毒進行及時響應(yīng);

4.設(shè)備維護管理：

(1)處理打印機、傳真機等辦公設(shè)備在使用中出現(xiàn)的異常狀態(tài)，如無法排除故障及時與經(jīng)銷商聯(lián)系，盡快解決;

(2)注意耗材的使用情況，及時更換，確保設(shè)備的正常使用;

5.數(shù)據(jù)、文檔整理：

(1)協(xié)助相關(guān)人員完成各種it設(shè)備的信息資料收集和統(tǒng)計;

(2)提供技術(shù)支持及系統(tǒng)運營支持的問題反饋報告;

(3)編寫和維護信息系統(tǒng)日常管理的技術(shù)文檔。

IT面試英文自我介紹范文

my name is zhao wanjun. wanjun is my given name. wan means sweet and jun means person, so my name means a sweet-tempered girl. i actually am! but you can call me june, for your convenience, j-u-n-e, its similar to my chinese name jun. i am from enping, a small city in the southwest of guangdong province, near hongkong and macao. maybe you have never been there before, its well known for the hot springs there.

in 2020, i got the highest score in the college entrance examinations in my city and entered zhongshan university. my major is computer science. my gpa ranks in the top 40% among all students, but i have stronger c++ programming skills than many others. also, i was the first one to learn java in my class.

i was chosen by a teacher of mine to participate in his project. the project was about a lan chat room, and i developed the instant messaging system in it. i was the only female student in this project team.

besides study and the project, i worked in the student union for two years, first year as a member, next year promoted to be the general secretary. my colleagues describe me as a reliable and considerate person.

ibm is top on my job hunting list for of the reasons you hear every day. i look forward to joining a famous company as it means good training, good pay, and good people to work with, just like you gentlemen!

technical support engineer is my ideal job because i have both a technical background and the ability to deal with clients. also, traveling isnt a problem although i am a woman.